The Qatar Airways Office in Miami assists travelers regarding multiple travel issues or situations including changes to flights, cancellations, or questions about special requests. Travelers simply have to come to the office in-person or call the office directly and speak to a staff member. In contrast, when a traveler submits a question via email or chat, there is no one reviewing the inquiry, and answers are not immediate. In many cases, depending on the complexity of the issue, customers may just need to speak or talk with someone about booking a last-minute flight, etc. A customer service representative (CSR) or agent is trained and skilled with the material who can also engage (marshal resources) the airline operations team as needed. Whether its telephone or in-person support, through face to face engagements with travelers in the office, a visitor to the office is more likely to get faster answers and assistance from office staff and airline operations. In times of distress with unexpected travel changes, the Qatar Airways Miami office can often assist travelers with their first step after receiving news of a flight cancellation or unexpected plane change.