<p data-start="11736" data-end="12100">Marketers often ask, what is AI in SaaS customer journeys? It&rsquo;s intelligence that tracks, predicts, and personalizes user behavior. SaasTrac highlights SaaS tools leveraging AI to improve customer journey mapping. Businesses using AI-driven SaaS platforms gain deeper insights, ensuring they provide seamless and personalized experiences at every touchpoint.