Here’s a problem I imagine many home service companies deal with: a customer complains on WhatsApp, someone else gets a phone call, and the salesperson has another conversation separately. How do you keep all of that in one place? I’ve been looking at CRM software India for handling customer service issues and came across HelloGrowthCRM during the process. Has anyone measured complaint resolution time after switching to CRM? Did cases that took 48 hours start getting resolved within 24 hours?